Privacy Policy

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Picture Postie Privacy Statement

Effective Date: October 27, 2021

At Picture Postie, our purpose is to make turning special photo moments into high quality photo products, an efficient and enjoyable experience. We are equally committed to respecting your privacy.The Picture Postie Smartphone Application and related services are provided by Picture Postie Pty Ltd (ACN 154 061 426), an Australian registered company.

This Privacy Notice (“Notice”) explains how Picture Postie (“Picture Postie,” “we,” “our,” or “us”) collects and uses personal information and the choices you can make.  This Notice applies to your use of picturepostie.com and our Picture Postie smartphone applications, and services that link to this Notice.  This Notice also addresses information we collect from you when you contact one of our customer service representatives, or when you respond to a survey or enter a contest that we administer.

Our Sites and Apps may be linked on other websites or may contain links to other websites, for example, social media companies like Instagram, and Facebook, and payment gateways like PayPal and Stripe. Our Privacy Notice only applies to our Sites and Apps, and we are not responsible for the privacy practices, security standards, or content of other sites. You should check the privacy policies of those sites before providing your personal information to them.

We encourage you to read this Privacy Notice in its entirety before using our services. By creating an online account, using our services, or making a purchase with any of our brands, you acknowledge that you have read and agree to this Privacy Notice. Your use of our Sites and Apps is also subject to our Terms and Conditions.

What personal information do we collect? How do we use that information?

We collect various types of personal information when you register with us via our website, or mobile applications (our “Sites and Apps”); purchase any products or services from us; contact one of our customer service representatives; register for customer rewards programs; or complete a survey or enter a contest that we sponsor. This information may be collected directly from you (for example, when you complete our forms or enter your information on our websites to make a purchase) or indirectly through your device or browser when you visit our Sites and Apps.

We use your information to fulfill product orders, to customise and improve the advertising and content you see, to offer suggestions for personalised products, to deliver marketing communications and promotional materials that you may be interested in, to contact you and provide customer service, to protect the security or integrity of our databases or websites, to detect and prevent fraud or illegal activity, to take precautions against liability, to detect and remediate misuse of our Sites and Apps, to develop and improve our products and services, and for internal operational purposes.

The following chart describes what categories of personal information we may collect, how we collect that information from you, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with:

Information Type SourcePurposeService Providers

Personal Identifiers (Customer Name, Postal Address, Phone Number, Email Address, Social Media Handle, Age)Provided directly by customer

  • Maintaining and servicing your account

  • Providing customer service

  • Processing and fulfilling your orders

  • Processing payments on your orders

  • Fulfilling customer rewards

  • Advertising and marketing our products to you

  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

  • Product creation and order fulfillment vendors

  • Customer service providers

  • Marketing and advertising services

  • Surveys, sweepstakes, and contests

  • Payment and chargeback processors

  • Mailing and shipping services

User-Generated Content (including photos)Provided directly by customer

  • Processing and fulfilling your orders

  • Providing customer service

  • Providing you customised product recommendations

  • Analytics to improve our products and services

  • Product creation and order fulfillment vendors

  • Customer service providers

Payment Information (credit card information, billing and shipping addresses, checks)Provided directly by customer

  • Processing payments on your orders

  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

  • Customer service providers

  • Payment and chargeback processors

  • Fraud prevention and site security

Commercial Information (purchase date, purchase totals, product types)Provided directly by customer

  • Providing customer service

  • Processing and fulfilling your orders

  • Processing payments on your orders

  • Analytics to improve our products and services

  • Advertising and marketing our products to you

  • Product creation and order fulfillment vendors

  • Customer service providers

  • Payment and chargeback processors

Internet or Electronic Network Activity Information and Geolocation Information (IP Address, Location, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)Collected indirectly from customer’s browser or device

  • Enhancing your user experience

  • Analytics to improve our products and services

  • Advertising and marketing our products to you

  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

  • Marketing and advertising service providers

  • Website performance and analytics vendors

  • Fraud prevention and site security

Website Login CredentialsProvided directly by customer

  • Maintaining and servicing your account

  • Providing customer service

  • Processing and fulfilling your orders

  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

  • None

In addition to any personal information that you might provide when you do things like buy our products and services or create an account with our brands, we may also have access to other information about you if you interact with our brands via social media, or in certain other situations.

Social Media
If you log into your account with any of our brands through a social media site, we will also have access to certain information from that site, such as your name, account information and profile photo, in accordance with the site’s account verification procedures. Also, if you interact with content on our social media profiles (for example, if you “like” or share a post from one of our brand’s Facebook, Twitter, or Instagram accounts), those social media sites may share information about you with us, including your public profile, e-mail address and friend list. If you choose to “like” or share content, information about you may be publicly displayed on the social network, depending on your privacy settings. You should review the Privacy Notice of that social media site and check your privacy settings through that site. If you post information on a social media or another third-party service that references our brands or our products and services (e.g., via a Twitter hashtag), we may publish your post on our social media accounts or websites.

Information You Provide About Others
The content you choose to upload to our service, including your photos and the information you store in your address book, may include personal information of others.  If you choose to share your photographs or other information with someone else through a feature we offer, we will use the personal information you provide (for example, the e-mail address of the recipient) to fulfill your request and for other purposes described in this Privacy Notice. Before you upload and/or share personal information of others through our service, please ensure that you have the consent of such persons to do so.

Other Information Contained in Your Photos
When you upload your photos to our platforms or give us permission to access the photos stored on your device, your photo content may also include related image information such as the time and the place your photo was taken, tags and similar information stored by your image capture device. If you wish to restrict the transfer of image metadata in your individual photos, please adjust the settings on your image capture device.

Cookies
We use cookies and other tracking technologies to collect your information when you are using our Services. We use such information to analyse trends, remember user settings, administer our Services, track user movements, and market our products and services. You can control cookies through your browser setting and through tools we make available through our Services.

Other Sources
We may also obtain data that is publicly available or from third party sources, such as address verification services or third-party marketing database partners, to improve the accuracy of and add to what we know about our customers and prospective customers. We may combine this information with your personal information for the purposes described in this Notice.

Employment
In addition to information collected from our customers, we and our service providers also collect certain information from candidates who apply for a job with Picture Postie to contact you about your application and evaluate your qualifications for the position, including your name, phone number, e-mail address, postal address, education information, and employment information.

How do we share your information with third parties?

We do not sell, license or share the personal information we collect with unaffiliated third parties for their marketing purposes.

We may share personal information in the following situations.

Service Providers
We sometimes use third-party service providers to act on our behalf, for example to help us fulfill your product orders, process payments, enhance and personalise your shopping experience with us, or to deliver our advertisements. Our service providers may receive your name and contact information, payment information, photos and other content you upload to our Sites and Apps, information about purchases you’ve made, cookies and other device identifiers, IP address, and website browsing and interaction activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.

Law Enforcement, Mergers, and Other Situations
>We may be required to share your personal information in other, limited circumstances. For example, we may be required to share certain information to respond to a subpoena or similar judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganisation or, to the extent required by law, to provide information to law enforcement agencies. Additionally, your information may be transferred to another organisation if, for example, we transfer the ownership or operation of the Sites and Apps because we have merged with or have been acquired by another organization, or if we liquidate our assets. In those cases, the new company’s use of your information will still be subject to this Notice and the privacy preferences you have expressed to us.

What options do you have to limit our collection and use of your personal information?

You have choices about how your information is collected and used. You can notify us of your preferences when you create an account with us, and if you would like to review, correct or delete your account information on our Sites and Apps, you can do so by logging in to your account and using the self-service tools that are available. These tools are the most efficient way to take these actions. However, if you prefer, you can make your request to edit, cancel or delete by contacting us at postie@picturepostie.com.au. If you request your account to be cancelled or deleted, we will satisfy your request within 30 days. If we require more time to process your request, we will notify you about the delay.

There may be times when we are unable to fulfill your request – for example, if we are prohibited by law from disclosing the information, or if we have a legal obligation to retain certain data. We may require additional personal information from you for the purposes of verifying your identity and rights.

Information necessary for the purposes of maintaining business records regarding a deleted or cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law. We may decline to process requests that are frivolous/vexatious, would jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.

Opting out of Marketing Communications
If you no longer want to receive marketing communications from us, you can unsubscribe by following instructions contained in the messages you receive, by changing your marketing preferences through your Account Settings, or by contacting us through Customer Service at postie@picturepostie.com.au. We reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages (for example, communications related to a pending order, an unresolved customer service issue, or a Notice update). We do not offer you the ability to opt- out of receiving those communications.

Cookie Options
You can change your web browser settings to reject Cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please note that cookie-based opt-outs only apply to the specific computer and browser on which the opt-out cookie is applied. If you accept a cookie, you can delete it at any time through your web browser. If you choose not to accept Cookies, though, you may not be able to enjoy all the features available to our registered users.

How do we keep your information secure?

Although no website, application, database or system is completely secure or “hacker proof,” we have safeguards in place to protect against unauthorised access and disclosures of the personal information we control, including technical, physical and administrative safeguards and security measures. Despite these measures, however, we cannot guarantee that our information security safeguards will never be compromised.

How do we make updates to this Notice?

As we implement new technology and introduce new services or otherwise change our privacy practices, or in response to changes in applicable laws or regulations, we may modify this Notice and provide notice to you by posting updates on this page. Please check back periodically to view any updates. Changes to our Notice will become effective when posted. If we change this Privacy Notice in a material way, we will endeavour to promptly notify our customers through a prominent notice on the applicable Sites and Apps.

International Data Transfers

Picture Postie servers are in Australia. If you choose to provide us with your information as described in this Privacy Notice, Picture Postie may transfer your personal information cross-border. For example, Picture Postie may transfer your information to affiliates, partners, or other third parties located outside of your home country, for the purposes described in this Privacy Notice. The laws governing data collection and use in Australia may differ and not provide the same level of protection as the jurisdiction in which you reside.

By providing us with your information, you acknowledge such transfers.

How can you contact us with questions about your privacy or this Notice?

For further information regarding this website privacy statement or related Picture Postie policies and procedures, please contact: postie@picturepostie.com.au

We cannot respond to your request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and. If you have an account on any of our Sites and Apps, we will verify your identity by having you log in to your account. If you do not have an account on our Sites and Apps, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use information you provide in your request for the purpose of verifying your identity or authority to make the request.