google496a859bb7ce83ea.html
top of page

Picture Postie Privacy Policy

Picture Postie Privacy Policy

Effective date: 11 May 2026

​

At Picture Postie, our purpose is to make turning special photo moments into high-quality photo products an efficient and enjoyable experience. We are equally committed to respecting your privacy.

​

Picture Postie is operated by Picture Postie Pty Ltd ACN 154 061 426, an Australian registered company.

This Privacy Policy explains how Picture Postie collects, uses, stores, discloses and protects personal information when you use the Picture Postie mobile application, website, ordering platform and related services.

​

Our postal address is:

Picture Postie Pty Ltd
PO Box 218
Brighton VIC 3186
Australia

​

You can contact us about privacy matters at:

postie@picturepostie.com.au

​

1. Information we collect

 

We collect the personal information needed to provide our services, including:

 

  • Account and contact information, such as your name, email address, phone number, postal address and delivery details.

  • Order information, such as the products you order, order history, delivery details and customer service records.

  • Photo content, including photos you upload or select to create printed photo products.

  • Device and app information, such as device type, operating system, IP address, app interactions, error logs and usage information needed for security, diagnostics and service improvement.

  • Website information, such as cookies, browser information and website usage data.

  • We do not collect or store full credit card details. Payments are processed securely by third-party payment providers such as Stripe, PayPal and, in future, Shopify Payments or Shopify checkout services.

​

2. How we collect information

 

We collect information when you:

​

  • create a Picture Postie account

  • use the Picture Postie app

  • select or upload photos

  • place an order

  • contact customer service

  • use our website

  • interact with our marketing emails or promotions

  • request account deletion or data access

​

Photos may be selected from your device camera roll or, where you choose to use the feature, from Google Photos.

 

3. Google Photos integration

 

Picture Postie allows customers to access Google Photos for the purpose of selecting images to create personalised photo products. Google Photos access is optional and user-initiated.

 

What Google user data we access:

​

  • When you tap the Google Photos icon and choose to connect to Google Photos, Picture Postie may access the Google Photos images you choose to select or import for use in Picture Postie products

 

We do not access:

​

  • your Google account password

  • your Gmail

  • your Google contacts

  • your Google Drive

  • your Google profile beyond what is necessary for the Google Photos authorisation process

  • your full Google Photos library unless you actively browse and select photos through the Google Photos access flow

 

Google login for Google Photos is separate from your Picture Postie account registration.

​

4. How we use Google Photos data

 

Photos selected from Google Photos are used only to provide the customer-facing Picture Postie functionality you have requested.

​

This means we use selected Google Photos images to:

​

  • allow you to create personalised photo products

  • prepare your selected images for printing

  • process and fulfil your order

  • assist with customer service, reprints or additional copies where required

​​

We do not use Google Photos data for:

  • advertising

  • marketing profiling

  • unrelated analytics

  • selling data

  • sharing with unrelated third parties

  • artificial intelligence model training

  • machine learning model training

  • any purpose unrelated to creating, fulfilling or supporting your Picture Postie order

​​

We do not use Google user data for any purpose other than providing the functionality described to you.

​

Picture Postie’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Google states that apps using Google APIs must comply with this policy regardless of verification status. 

​

5. Photo storage and retention

 

  • Photos are uploaded to Picture Postie servers only when required to create and fulfil your order.

  • Photo data is retained for up to 3 years, or until you delete your Picture Postie account, whichever occurs first.

    • We retain photo data for this period because many customers request reprints, replacement orders or additional copies of previous orders.

  • After this period, photo data is deleted unless we are legally required to retain limited information for business, tax, fraud prevention, dispute resolution or legal compliance purposes.

​​

6. Account deletion and data deletion

 

  • You may delete your Picture Postie account at any time through the Delete Account menu option in the Picture Postie app.

  • The Picture Postie app is our ordering platform and is separate from our static website.

  • When you delete your account, Picture Postie deletes associated personal information and photo content from our active systems, subject to any limited information we are legally or operationally required to retain, such as transaction records, fraud prevention records, tax records or records required to resolve disputes.

  • You may also contact us at postie@picturepostie.com.au for help with privacy, access, correction or deletion requests.

 

7. How we use your personal information

 

We use personal information to:

​

  • create and manage your Picture Postie account

  • process and fulfil orders

  • print and deliver photo products

  • provide customer service

  • manage reprints, refunds, replacement orders and delivery issues

  • communicate with you about your orders

  • send marketing communications where permitted

  • improve our app, website, products and services

  • detect, prevent and respond to fraud, security incidents or misuse

  • comply with legal, tax and business obligations

 

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.

 

8. Payment information

 

  • Payments are processed securely by third-party payment providers such as Stripe, PayPal and, in future, Shopify.

  • Picture Postie does not store or have access to your full payment card details.

  • We may receive limited payment-related information, such as payment confirmation, transaction status, order total, payment method type and refund status, so we can process and manage your order.

 

9. Sharing information with service providers

 

We do not sell your personal information or photo content.

​

We only share information where needed to provide our services, including with:

​

  • Australian printing and fulfilment partners

  • delivery and mailing providers

  • payment processors

  • website, app, hosting and technical service providers

  • customer service and email service providers

  • professional advisers where required

  • law enforcement, regulators or courts where legally required

​

Our printing service providers are located in Australia.

​

Service providers only receive the information reasonably necessary to perform their services.

​

10. Overseas disclosure

​

  • Our printing and fulfilment providers are located in Australia.

  • Picture Postie does not transfer customer photo content to overseas printing providers.

  • Some technology providers used to operate our systems, such as payment, hosting, analytics or email service providers, may process limited technical, transaction or account information using systems located outside Australia.

  • Where this occurs, we take reasonable steps to ensure personal information is handled securely and consistently with Australian privacy requirements.

 

11. Information about other people in photos

 

  • Photos you upload may include other people.

  • Before uploading or ordering products using photos of other people, you should ensure you have the right to use those photos.

  • If you use Picture Postie features to send products or invitations to another person, we use the information you provide only to complete that request.

​

12. Photo metadata

​

  • Photos may contain metadata, such as the date, time or location where the photo was taken.

  • Where metadata is included in an uploaded image, it may be transferred with the photo file.

  • If you do not want metadata included, you should adjust the settings on your device or remove metadata before uploading.

 

13. Cookies and website tracking

 

Our website may use cookies and similar technologies to:

​

  • operate the website

  • remember preferences

  • understand website performance

  • improve user experience

  • support marketing and advertising where permitted

​

You can control cookies through your browser settings.

​

14. Security

​

We take reasonable steps to protect personal information and photo content from misuse, interference, loss, unauthorised access, modification or disclosure.

​

These steps may include:

​

  • encryption in transit

  • secure server environments

  • access controls

  • password-protected systems

  • staff and contractor access restrictions

  • operational safeguards

  • monitoring and security processes

​

No website, app, server or database can be guaranteed to be completely secure, but we take privacy and security seriously.

​

15. Accessing and correcting your information

​

  • You may request access to the personal information we hold about you.

  • You may also ask us to correct information if it is inaccurate, out of date, incomplete or misleading.

  • To make a request, contact us at: postie@picturepostie.com.au

  • We may need to verify your identity before responding.

​

16. Complaints

​

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

​

Email: postie@picturepostie.com.au

 

Postal address:

​

Picture Postie Pty Ltd
PO Box 218
Brighton VIC 3186
Australia

​

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

​

17. Children’s privacy

 

Picture Postie is not directed at children under 13.

We do not knowingly collect personal information directly from children under 13.

​

18. Changes to this Privacy Policy

​

  • We may update this Privacy Policy from time to time.

  • The latest version will always be available on our website.

  • If we make material changes, we will take reasonable steps to notify users, such as by updating this page or providing notice through the app or email.

bottom of page