Why Are My Photos Not Uploading? (Fix Photo Upload Issues Quickly)

If your photos are not uploading after placing your order, don’t worry — this is usually caused by a temporary issue that can be resolved quickly.

Below are the most common causes and simple steps to fix them.

Quick checks before troubleshooting

Before trying anything else, make sure:

• You are using the latest version of the Picture Postie app

• Your phone’s operating system is up to date

• You are not in low data mode, which can slow or prevent uploads

• Your battery is not critically low

• You have a stable internet connection (Wi-Fi or data)

Common reasons photos won’t upload

Photo upload issues are usually caused by:

• App needing to be refreshed

• Phone running too many processes

• Cloud permissions (e.g. iCloud on iPhone)

• Weak or unstable internet connection

• Low data mode restricting uploads

• Low battery affecting performance

How to fix photo upload issues

1. Close and reopen the app

Completely close the app and reopen it.

iPhone:

• Swipe up from the bottom of your screen

• Find Picture Postie

• Swipe it up to close

• Reopen the app

  
  

Android:

• Open recent apps

• Swipe away Picture Postie

• Reopen the app

👉 You should be prompted to continue your order.

2. Restart your phone

Restarting your phone can resolve background issues.

This helps if:

• Your phone is running multiple apps

• Memory is overloaded

• The upload process has stalled

  
  

After restarting:

• Open Picture Postie

• Resume your order

3. Check your internet connection

Uploads require a stable connection.

• Use Wi-Fi where possible

• If your connection is weak, switch to mobile data

• Avoid switching networks mid-upload

4. Turn off low data mode

Low data mode can restrict uploads.

Make sure it is turned off:

• iPhone: Settings → Mobile Data → Data Mode

• Android: Settings → Network & Internet → Data Saver

5. Check battery level

If your battery is very low, your phone may limit background activity.

👉 Charge your phone and try again.

6. Check cloud permissions (iPhone users)

If you’re using an iPhone, make sure you’ve accepted any iCloud terms.

To check:

• Open Settings

• Tap your name

• Tap iCloud

• Accept any pending terms

Then reopen the app and continue your upload.

Still not uploading?

If your photos still aren’t uploading after trying the steps above, it may be due to a less common technical issue.

Picture Postie is designed for a very high upload success rate, but occasional issues can occur depending on device or connection.

What to do next

If the issue continues:

• Contact support

• We can assist further

• A refund can be arranged if required

FAQs

Why are my photos stuck uploading?

This is usually caused by connection issues, app refresh needs, low data mode or background processes on your phone.

Does low data mode affect uploads?

Yes. Low data mode can slow down or prevent uploads.

Should I use Wi-Fi or mobile data?

Either one, but if the signal is weak, switching across to the other option for a faster upload experience.

Will low battery affect uploads?

Yes. Low battery can limit performance and interrupt uploads.

Learn More:

• Create a photo book in minutes

• Add text to your collage product

• How to edit your collage product

• Design your personalised calendar

• Explore personalised photo gifts

Picture Postie is a top-rated Australian photo print app that allows you to create photo books, calendars, prints & personalised photo gifts directly from your phone.