Why Is My Photo Cropped? (And How to Fix It)

If your photos look cropped differently than expected, don’t worry - this is usually due to how images are fitted into the product during creation.

The good news is this can be easily checked and adjusted before placing your order.

Why does cropping happen?

Cropping occurs when your photo doesn’t match the shape of the product.

For example:

• A rectangle photo placed into a square product (like magnets)

• A portrait image placed into a landscape layout

  
  

To make the image fit, the app automatically crops part of the photo.

Important to know

Picture Postie uses a what-you-see-is-what-you-get system.

👉 This means:

• What you see in the app

• Is exactly what gets printed

  
  

There is no additional editing or adjustment during production.

How to check and adjust your cropping

Before placing your order:

1. Add your images to your product

2. Tap through to the Review screen for individual image products eg prints, magnets, blocks, canvas, decals

3. Look at each image thumbnail carefully

4. Tap an image to:

   • Reposition it

   • Zoom in or out

   • Adjust what part of the image is visible

5. For products with multiple images eg photo books, calendars and collage products

   • After selecting your images and progressing to the product template/review screen

     • Tap an image to:

       • Reposition it

       • Zoom in or out

       • Adjust what part of the image is seen in the image slot

         
         

👉 The thumbnail shown is exactly what will print.

Why this is especially important for certain products

Cropping is more noticeable on:

• Square products (e.g. magnets, prints)

• Collage layouts

• Tight image spaces

• Products with lots of variation with the image slots like books and calendars

  
  

If your photo doesn’t match the shape, some cropping is unavoidable — but you can control which part is shown.

Can you fix cropping after ordering?

Unfortunately, no.

Once your order is placed:

• The cropped version of your image is what is sent to print

• We do not have access to the original uncropped framing

Reprinting the same order would result in the same outcome.

Tips to avoid cropping issues

• Always review your images on the Review screen

• Adjust cropping for faces and key details

• Use zoom and reposition tools

• Choose images that suit the product shape

• Allow a little space around important subjects

Why the app works this way

Picture Postie is designed to give you full control over your design.

This ensures:

• What you create is exactly what you receive

• No unexpected edits happen during printing

• You can personalise your products with precision

FAQs

Why are parts of my photo cut off?

This happens when your image doesn’t match the product shape and is automatically cropped to fit.

Can Picture Postie adjust my image before printing?

No. The app prints exactly what is shown in your design.

Can I preview my final product before ordering?

Yes. The Review screen shows exactly how your images will print.

What is the best way to avoid cropping issues?

Check each image on the Review screen or within the product template eg a book, collage or calendar and adjust cropping before placing your order.